Terms & Conditions 1 April 2010 to 31 March 2011 Backpacker NZ Cars This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Please note all prices quoted in this document are in New Zealand dollars. Rates and conditions are subject to change without notice. Rates include • Unlimited kilometres • Extra driver fees • 12.5 % GST • Vehicle insurance (excess applies – see the “For Your Protection” section for more information) • Customer care 24 hour 7 days per week road service helpline (toll free) • All branches have local tourist information and maps available RATES EXCLUDE • Excess Reduction Options • Refundable Security Deposit • Fuel costs • Location fees if applicable FOR YOUR PROTECTION New Zealand legislation provides limited coverage for personal injury. Backpacker strongly recommends that all people travelling in New Zealand take out personal travel insurance. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer if greater than 21 years of age is responsible for the first NZ$1,000 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. In the event of a single vehicle accident and where the hirer is greater than 21 years of age the hirer is responsible for the first NZ$2,500 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle. The hirer if between 18-20 years of age is responsible for the first NZ$2,000 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. In the event of a single vehicle accident and where the hirer is between 18-20 years of age the hirer is responsible for the first NZ$3,500 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle. Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental. The excess can be reduced, in most circumstances, by the purchase of the Excess Reduction Options. Excess Reduction Option 1 21+ year old drivers NZ$8 per day (maximum NZ$240 per rental) Excess reduced to $250 18 – 20 year old drivers NZ$15 per day (maximum NZ$450 per rental) Excess reduced to NZ$1,000 When Excess Reduction 1 is nominated by the hirer and the hirer is aged 21+ years the hirer is responsible for the first NZ$250 of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. When Excess Reduction 1 is nominated by the hirer and the hirer is aged between 18-20 years the hirer is responsible for the first NZ$1,000 of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. If an 18-20 year old driver and a 21+ year old driver hire a vehicle together and both are driving the 18-20 year old excess and bond requirements apply. In the event of a single vehicle accident and where the hirer is greater than 21 years of age the hirer is responsible for the first NZ$2,500 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle. In the event of a single vehicle accident and where the hirer is between 18-20 years of age the hirer is responsible for the first NZ$3,500 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle. Excess Reduction Option 2 21+ year old drivers NZ$14 per day (maximum NZ$420 per rental) Excess reduced to Nil 18 – 20 year old drivers NZ$20 per day (maximum NZ$600 per rental) Excess reduced to NZ$250 When Excess Reduction is nominated by the hirer and the hirer is 21+ years of age, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. When Excess Reduction is nominated by the hirer and the hirer is aged between 18-20 years the hirer is responsible for the first NZ$250 of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. If an 18-20 year old driver and a 21+ year old driver hire a vehicle together and both are driving the 18-20 year old excess and bond requirements apply. BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. EXCLUSIONS All insurance cover will be made void if any of the following ‘Exclusions’ are breached: 1. Overhead and underbody damage to the vehicle 2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. 3. Any water related damage which includes, but is not limited to: a. any vehicle submersion b. creek or river crossing c. driving through flooded areas d. beach driving 4. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings. 5. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle). 6. A single vehicle roll over occurs. 7. Damage caused to the vehicle by snow chains. 8. Any damage caused while driving under the influence of alcohol or drugs. 9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel. 10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned. 11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. 12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability. 13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence. VEHICLE SECURITY DEPOSIT Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. If an Excess Reduction Option is not selected and the hirer is 21+ years of age, the security deposit is NZ$1,000 to be supplied by credit card. If an Excess Reduction Option is not selected and the hirer is 18- 20 years of age, the security deposit is NZ$2,000 to be supplied by credit card. The NZ$2,000/$1,000 is debited to the hirer’s credit card when the vehicle is collected. In the event of single vehicle accident, the additional amounts required will be debited immediately at time of accident report. If Excess Reduction Option 1 is selected and the hirer is 21+ years of age, the security deposit is NZ$250 to be supplied by credit card. If Excess Reduction Option 1 is selected and the hirer is 18-20 years of age, the security deposit is NZ$1,000 to be supplied by credit card. In the event of single vehicle accident, the additional amounts required will be debited immediately at time of accident report. The NZ$250/$1,000 is debited to the hirer’s credit card when the vehicle is collected. If Excess Reduction Option 2 is selected the security deposit is NZ$250. The NZ$250 is debited to the hirer’s credit card when the vehicle is collected. If an 18-20 year old driver and a 21+ year old driver hire a vehicle together and both are driving the 18-20 year old excess and bond requirements apply. The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with a full fuel tank. Except where the customer has purchased the Pre Purchase Fuel (PPF), failure to return the vehicle with full fuel tanks will result in refill charges, which will be advised upon return of the vehicle. Backpacker reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. RENTAL DURATION • Rental days are calculated on a 24 hour basis. • Vehicles are required to be collected and returned within business hours. • For one-way rentals between cities, the minimum rental requirement is 3 days. • For one-way hires that are southbound the minimum rental requirement is seven days. • Minimum rental period is subject to change during peak periods. Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Backpacker allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows: • 1 hour late, one third of daily rate will apply • 2 hours late, two thirds of daily rate will apply • 3 hours late, one full day rate will apply AIRPORT CONCESSION FEES An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of NZ$30.00 per hire will apply for hires with pick-up at Queenstown airport. This fee is subject to change and new airport charges may arise as required. This surcharge is payable to Backpacker directly upon collection of the vehicle. CHANGE OF LOCATION If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to NZ$700 may apply. RENTAL EXTENSION If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate. TRANSFERS Backpacker Rental Cars provides free airport to Mangere branch and our Mangere branch to airport transfer on day of arrival and departure for our Auckland Mangere and Christchurch Branches. Customers can also take the Airbus free of charge to and from downtown Auckland to the Auckland Mangere Branch on day of pick up and drop off. Queenstown branch is located at the airport. INFRINGEMENTS & ADMINISTRATION FEES Backpacker reserves the right to charge the hirer for any speeding, toll way or parking fines, and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Backpacker reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable. EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down. LICENCE A current and full (i.e. no probationary licences are accepted) motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. AGE RESTRICTIONS Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater. ROAD RESTRICTIONS Vehicles can only be driven on sealed/bitumen or wellmaintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula). Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. ON-ROAD ASSISTANCE Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period. CHANGE OF VEHICLE Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund. VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category. VOLUNTARY DOWNGRADE Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund. DISCRETION Backpacker reserves the right to refuse any rental at its discretion. ANIMALS No animals are permitted in our vehicles, excluding guide dogs. CALCULATION ERRORS Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall. DISCLAIMER Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer.