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| TOURING NEW ZEALAND TERMS AND CONDITIONS: Reservations and Booking Process Before you are making a booking you should read and understand our terms and conditions and be aware of the cancellation policy. Touring New Zealand Ltd is an agent for a variety of campervan and car rental operators. Cancellation policies and terms and conditions vary from each operator and must be understood and agreed to before you make a booking. Your credit card will not be charged until you have received our booking confirmation and the vehicle is confirmed as available. Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy of Touring New Zealand Ltd and the operator the vehicle is booked with. We will proceed with your booking as per your request (subject to availability) and send you your booking confirmation within 24 hours. If, for some reason, the vehicle is not available we will get back to you with alternative offers for vehicles still available for your dates. In this case you can then decide if you would like to proceed with a booking for a different vehicle than originally requested. Your credit card will not be charged until your booking is confirmed and you have received our booking confirmation. Booking confirmation will be sent to the e-mail address you provided. Upon receipt of this booking confirmation a deposit of about 10-20% is due to confirm the booking. The balance is due either 30 days prior to commencement of the hire or on arrival (depending on the vehicle and operator you chose). You will be issued with a travel voucher containing all information you need to know. This voucher is sent to you by e-mail and must be presented upon pick up of the vehicle. All booking requests are subject to availability. Once availability has been confirmed and the booking confirmed by paying the deposit, then the deposit becomes non-refundable. Booking Amendments All amendments to bookings are subject to availability. Different rates may apply based on the amendment made. Touring New Zealand does not charge administration fees to make booking amendments, however the vehicle operator may have price variances that must be paid by the customer. Cancellations and booking amendments: Cancellations or booking amendments must be made in writing by e-mail to Touring New Zealand. Cancellation policies of Touring New Zealand and the rental company apply. Cancellation Policies of each rental company are clearly stated on our websites and must be agreed to at the time of booking. The deposit, with which the booking was confirmed with, is non-refundable when a confirmed booking is cancelled. Any cancellation fees that occur through a cancellation applied by the rental company will be processed on your credit card by Touring New Zealand. Vehicle Category Vehicles can not be requested by make or model, only by vehicle category. Rates and terms and conditions All rates and conditions are subject to change as required and without prior notification by the rental company. Payment We accept Mastercard and Visa and do NOT charge credit card fees. Calculation Errors Touring New Zealand will not honour calculation errors. Should a calculation error occur Touring New Zealand will charge for the shortfall. Drivers License All drivers must hold a current valid driver's licence, to be produced at the start of the hire. A country of origin licence is acceptable, however non-English licence holders must either carry an accurate English translation of their foreign driver’s licence or an International Driving Permit while driving. No heavy vehicle, or other special category licence is required. Rental Agreement When the rental vehicle has been collected, and the rental agreement contract between the hirer and the rental company has been signed, the Terms and Conditions contained within that contract apply in full. Infringements The rental companies reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. Travel Insurance In New Zealand personal injury is covered by the Accident Compensation Commission (ACC), however Touring New Zealand Ltd. strongly recommends that all clients take adequate Travel Insurance which may cover you for cancellation fees in certain circumstances. Privacy Policy Any information supplied to Touring New Zealand Ltd. will not be passed on to any other 3rd party. You have the right under New Zealand Privacy law to view and correct any information we hold about you. Disclaimer We make every effort to keep all information on our website up to date but can not guarantee that the rates and terms and conditions are not modified by the operators as they reserve the right to do so at any time. Any failure of a campervan or car rental company to provide the vehicle they confirmed as being reserved is entirely the responsibility of that rental company. Every endeavor will be made by the rental company to provide an equivalent or better vehicle as set out in their Terms and Conditions. Touring New Zealand accepts no responsibility for this or for any situation where a reserved vehicle is unavailable. |
