BACKPACKER RENTAL INFORMATION 01 April 2008 to 31 March 2009 TERMS AND CONDITIONS This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Please note all prices quoted in this document are gross and in New Zealand dollars. Rates and conditions are subject to change without notice. INCLUDED IN RATES: • Unlimited kilometres • Extra driver fees • Fully equipped vehicles e.g. crockery, cutlery & bedding • GST • Vehicle insurance (excess applies – see the “For Your Protection” section for more information) • Customer care 24 hour 7 days per week road service helpline (toll free) • All branches have local tourist information and maps available • Free rental bicycle hire at selected Top 10 Holiday Parks RATES EXCLUDE: • Excess Reduction Options • Diesel Tax Recovery Costs if applicable • Refundable Security Deposit • Fuel and LPG costs • One-way Fees and Location Fees if applicable SMART PACK all inclusive: The Smart Pack for campervan rentals is payable per day in addition to the daily rental rate. Breezer NZ$27 per day (maximum NZ$1,350 per rental) Nomad and Wanderer NZ$29 per day (maximum NZ$1,450 per rental) Quattro and Six Pack NZ$38 per day (maximum NZ$1,900 per rental) In addition to the inclusions in the Smart Rate, the Smart Pack includes: • Excess Reduction Option 2 (nil vehicle excess) • No Worries Cover Option (PCO2 – extends the insurance cover to include accidental damage to the overhead and underbody sections of the vehicle) • Diesel Tax Recovery Costs • LP Gas Refill (PGO - refill for gas bottle used for cooking and heating hot water in vehicles with a hot water facility upon return of vehicle). • Camping Stools (1 per person travelling) BACKPACKER STRONGLY RECOMMENDS THE SMART PACK FOR TRAVEL WITH COMPLETE PEACE OF MIND. PAYMENT DIESEL TAX RECOVERY FEE (CAMPERVANS ONLY) The Diesel Tax Recovery Fee is included in the Smart Pack. If the Smart Pack Option has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire. The vehicle rates per 100km are as follows: 2 Berth: Nil 2 Berth (Toilet Shower): NZ$3.70 4 Berth NZ$3.90 6 Berth: NZ$4.25 Backpacker reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention. CREDIT CARDS The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.75% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. FOR YOUR PROTECTION New Zealand legislation provides limited coverage for personal injury. Backpacker strongly recommends that all people travelling in New Zealand take out personal travel insurance. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$1,900 (“the excess”) for the Breezer if the driver is between the ages of 18 and 20 or NZ$1,000 (“the excess”) for the Breezer if the driver is 21+ years of age, NZ$1,500 (“the excess”) for Nomad and Wanderer campervans, NZ$3,500 (“the excess”) for Quattro and Six-Pack campervans and the first NZ$1,000 (“the excess”) for rental cars of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental. The excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2. Note Excess Reduction 2 is included in the Smart Pack. Excess Reduction Option 1 Cost per day Excess reduced to $10(maximum charge per hire NZ$500) NZ$500 - 2 Berth Breezer $14 (maximum charge per hire NZ$700) NZ$750 – 2 Berth Nomad and 2 Berth Wanderer $19 (maximum charge per hire NZ$950) NZ$1,800 – 4 Berth Quattro and 6 Berth Six Pack With Excess Reduction Option 1 the hirer is responsible for the first NZ$500 (Breezer), NZ$750 for the Nomad and Wanderer and the first NZ$1800 for the Quattro and Six Pack vehicles of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. Excess Reduction Option 2 Cost per day Excess reduced to $20 (maximum charge per hire NZ$1,000) $0— 2 Berth Breezer, Nomad and 2 Berth Wanderer $28 (maximum charge per hire NZ$1,400) $0—4 Berth Quattro and 6 Berth Six Pack With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Note Excess Reduction 2 is included in the Smart Pack. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. No Worries Cover Option (PCO2) The No Worries Cover Option is a one off fee of NZ$50 per hire. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased. With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased. Note: Excess Reduction Option 2 and the PCO2 option are included in the Smart Pack. TYRE AND WINDSCREEN DAMAGE Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer. BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND. EXCLUSIONS All insurance cover will be made void if any of the following ‘Exclusions’ are breached: 1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased. 2. Any water related damage which includes, but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through low plain flooded areas d) beach driving 3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings. 4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle). 5. Any damage caused while driving under the influence of alcohol or drugs. 6. A single vehicle roll over occurs. 7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel. 8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned. 9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. 10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability. 11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence. VEHICLE SECURITY DEPOSIT Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained. Debited bonds are subject to a 4.5% credit card administration fee in addition to the bond amount when the credit card used is an American Express card. This administration fee is not refunded when the bond is refunded. If an Excess Reduction Option is not selected, the security deposit is NZ$1900 for the Breezer where a driver is 18-20 years of age or NZ$1,000 for the Breezer if the driver is 21+ years of age, NZ$1,500 for the Nomad and Wanderer campervans and NZ$3,500 for the Quattro and Six-Pack campervans payable by credit card. In the case of the rented vehicle being the Breezer where one driver is 18-20 years of age and another is 21+ the NZ$1900 security deposit applies. The NZ1900/$1000/$1,500/3,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. If Excess Reduction Option 1 has been taken the security deposit is NZ$500 for the Breezer, NZ$750 for the Nomad and the Wanderer vehicles and NZ$1,800 for the Quattro and the Six Pack vehicles. The NZ$500/$750/$1,800 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$500/$750/$1,800 that Backpacker can then debit if required. If Excess Reduction Option 2 is selected with or without No Worries Cover Option or the package booked is the Smart Pack the security deposit is NZ$220. The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Backpacker can then debit if required. The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the Smart Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle. Backpacker reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained. FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. RENTAL DURATION • The minimum rental period is five days with the exception of rentals with a collection date between the 23rd of December and the 10th of January. These rentals are subject to a ten day minimum. • Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March. • Minimum rental periods are subject to change during peak periods. • Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental. • When a rental moves from one rate season into the next, the calculation is based on both rates. • Late pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental. • Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of NZ$150 in addition to the daily rate. ONE-WAY RENTALS One-way rentals are available between all branch locations with the exception of the Breezer which is available to and from Christchurch and Auckland only. A one-way rental fee of NZ$150 is charged for Breezer, Nomad and Wanderer rentals or NZ$220 for Quattro and Six-Pack rentals, to and from the North Island to the South Island and vice versa, where pick up is between the 1st of November and the 31st of March. Location fees will apply if applicable. WELLINGTON & QUEENSTOWN LOCATION FEES A location fee of NZ$200 applies to all campervans picking up or dropping off in Wellington or Queenstown. If the pick-up and drop off occurs in the same city, only one location fee will apply. One-way fees will apply if applicable. ADDITIONAL PRODUCTS & SERVICES • Picnic Table NZ$22 per rental • Picnic Chair NZ$12 per rental • Child / Booster seat NZ$25 per rental • Tent (4 persons) NZ$75 per rental • Camping Pack NZ$20 per day • Snow Chains Details on request • Mountain Bikes Hire free of charge at selected Top Ten Holiday Parks • First Aid Kit From NZ$30 for purchase • Souvenir Road Atlas From NZ$25.00 for purchase • PPF – Pre-Purchase Fuel Option Details on request upon vehicle collection • PGO – Pre-Purchase Gas Option 2 Berth Nomad, Breezer NZ$21 per gas bottle 2 Berth Wanderer, 4 Berth Quattro and 6 Berth Sixpack NZ$31 per gas bottle Note the PGO option and camping stools are included in the Smart Pack. Charges for additional products and services will be charged per hire. CHANGE OF LOCATION If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to NZ$550 may apply. RENTAL EXTENSION If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate. TRANSFERS Backpacker Campervans and Rental Cars provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Customers can also take the Airbus free of charge from downtown Auckland to the Auckland Branch on day of pick up. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch, at their own expense. Note only campervans are available from the Wellington office, rental cars are not available from Wellington. INFRINGEMENTS Backpacker reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$60. EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down. LICENCE A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. AGE RESTRICTIONS Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater. AGE RESTRICTIONS for the Breezer Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater. LIVING EQUIPMENT The living equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all campervans is included in the daily rental rate at no extra cost. ROAD RESTRICTIONS Vehicles can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula). Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. ON-ROAD ASSISTANCE Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period. Please contact us toll free on: North Island - 0800 422 267 South Island – 0800 304 304 REPAIRS Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid. CHANGE OF VEHICLE Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund. VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category. VOLUNTARY DOWNGRADE Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund. DISCRETION Backpacker reserves the right to refuse any rental at its discretion. ANIMALS No animals are permitted in our vehicles, excluding guide dogs. PERSONAL AND COMPANY CHEQUES Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to Backpacker 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit. CALCULATION ERRORS Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall. DISCLAIMER Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer. BRANCHES FOR VEHICLE COLLECTION AND RETURN Auckland, Christchurch, Queenstown* and Wellington* • Auckland, Wellington and Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except Christmas Day the 25th of December, when all Backpacker branches are closed. • Queenstown: 0800 to 1730 hours in the summer months. 0800 to 1700 hours in the winter months. Open all public holidays except Christmas Day the 25th of December, when all Backpacker branches are closed. • Campervan collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss. • All campervans must be collected from and returned to the nominated Backpacker Campervans branch. *The Breezer is not available to and from Wellington and Queenstown.

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